Cut-off time (11am); Orders placed after the cut-off time on any working day will be processed and dispatched on the following working day.
Monday - Friday (excluding bank holidays)
Our standard deliveries are made during normal business hours, Monday to Friday. For a seamless delivery, please ensure someone is present to sign for the delivery.
Our next day deliveries are made during normal business hours, Monday to Friday. Next day delivery is available for UK orders placed before the cut-off time (11am); Orders placed after the cut-off time on any working day will be processed and dispatched on the following working day.
While we strive to achieve specified delivery dates given to us, we cannot accept liability for late delivery if caused by circumstances outside of our reasonable control. Where an order is time-critical, we ask that you ensure you place your order in good time to avoid disappointment.
In the unlikely event that a specified delivery date is not achieved and the order is delivered later the same day or on the next working day, a partial refund will be made, calculated as the difference between our standard next-day delivery charge and that charged at the time of placing the order.
Please note that we are unable to guarantee the punctuality of service provided by our delivery agents, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our agent, we will try to secure a refund where appropriate.