[frequently asked questions]

[shipping]

order processing time

Orders placed before 11am on a working day (Monday to Friday) will be processed and shipped on the same day. Orders placed after 11am, on weekends, or on bank holidays will be shipped on the next available working day.

delivery requirements

Our courier may require a signature and valid photo ID upon delivery. If ID is requested and not provided, the courier reserves the right to withhold delivery.

next day delivery

Next-day delivery is available on working days only. Orders for next-day delivery placed after the 11am cut-off or on weekends and bank holidays will be processed on the next working day.

undeliverable packages

Due to the nature of our alcohol products, all alcohol sales are final and non-refundable. Please ensure your order is correct at the time of purchase.

[refund & returns]

alcohol purchases

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

clothing and accessories

If you are not completely satisfied with your non-alcohol purchase, we offer a standard return policy for items in their original, unused condition. You may return clothing and accessories within 14 days of delivery for a refund or exchange.

  • Return Conditions: Items must be unworn, unwashed, and have original tags intact.
  • Return Process: To initiate a return, please contact our customer service team for instructions and to receive a return authorization.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
additional information

Please note that this return policy applies only to clothing and accessories and does not extend to any alcohol purchases.

[legal drinking age]
legal drinking age

You must be 18 years of age or older to legally purchase alcohol from Las Olas. By placing an order on our website, you confirm that you meet this legal age requirement.

age verification

To ensure compliance, our couriers may request a valid photo ID (such as a passport, driver’s license, or government-issued ID) upon delivery. If you are unable to provide proof of age when requested, our couriers reserve the right to withhold delivery, and the order may be returned to us.

ordering alcohol for minors

We do not permit purchasing on behalf of individuals under the legal drinking age. Orders made for or on behalf of individuals under 18 will be canceled and are not eligible for delivery.

responsible consumption

Las Olas encourages all customers to drink responsibly. For more information on responsible drinking, please refer to resources provided by Drinkaware or other government-approved organizations.

[customer service]

how can i contact customer service

Our Customer Support team is here to help with any questions or issues you may have. You can reach us by emailing info@lasolas.co.uk. We aim to respond to all inquiries within 24 hours to ensure you have the best possible experience with Las Olas.